Help centre
FAQ
Clear answers before you book — search by topic or jump a category.
20 questions shown
Booking
Do I need an account to book?
No. You can book as a guest, then verify your mobile with a one-time code to confirm.
How do I book an appointment online?
Choose a specialty or doctor, pick an available slot, enter your mobile, and confirm with the OTP. Most visits book in under ninety seconds.
How soon can I get an appointment?
Same-week slots are often available. Live calendars show what each clinician can offer; reception can also suggest alternatives.
Can I book for a family member?
Yes. Enter the patient’s details at booking. The OTP still goes to the mobile you provide for confirmation.
Your visit
Which languages do you support?
The website is English, Persian and Arabic. Doctor languages are listed on each profile.
What are your opening hours?
Daily 08:00–02:00. Always check the contact page for holiday updates.
When should I arrive for my visit?
Arrive about ten to fifteen minutes early for check-in. If you completed pre-registration, reception can move you into the queue faster.
Where are you located and is parking available?
We are in Dubai, UAE. Building-level parking guidance is shared with your confirmation and on the contact page map.
Services
Can the assistant diagnose me?
No. The assistant helps with booking, hours and general clinic information only. It refuses diagnosis, prescribing and emergency triage.
Which specialties do you offer?
Multi-specialty outpatient care including GP, women’s health, paediatrics, cardiology, dermatology and more — see the specialties directory.
Do you offer lab, imaging or nursing services?
Yes. Selected diagnostics and nursing procedures are listed under Services with duration and from-prices. Book online or ask reception.
Where can I see prices?
Service cards show from-prices for approved catalogue items. Exact fees are confirmed at booking or by reception for packages.
Account
How do cancellations work?
Cancel or reschedule from your appointment detail. Please give at least four hours' notice so the slot can be offered to another patient.
Is WhatsApp booking live?
WhatsApp booking is Phase 3. You can still message the clinic number for general enquiries once Meta verification completes.
What is pre-registration?
Before your visit you can complete ID, insurance and consent on your phone — usually the night before — so check-in is faster.
Why do you send a one-time code?
OTP verifies the mobile tied to your booking so only you can confirm, cancel or view that appointment.
Policies
Is this clinic an emergency department?
No. For emergencies call 999. This clinic is not an emergency department. Chest pain and acute danger need urgent pathways, not the website assistant.
Do you handle insurance and billing questions online?
Complaint, billing and insurance questions go straight to a person — the assistant will not attempt to resolve them. Contact reception or use the contact form.
How is my personal data handled?
We process contact and booking data to deliver appointments and clinic communications under UAE PDPL principles. See the Privacy page for the full notice.
Are you DHA licensed?
Yes. SAM Health operates on a DHA-licensed pathway for outpatient multi-specialty care in Dubai.
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